All products are sourced and shipped from our warehouse in South Korea. 
Customers will be offered 3 types of shipping methods.

ECONOMY
Economy shipping takes up from 7 to 10 days (Not including custom clearance) to reach the destination country. K-packet and EMS are the two shipping carriers used for this option.

EXPRESS
Express shipping takes up to 5 days (Not including custom clearance) to reach destination countries. UPS and Fedex are the two shipping carriers used for this option.

ONTACT KOREA WAREHOUSE
Ontact Korea warehouse shipping option is for Ontact Korea warehouse customers only. By writing our address and your Ontact Korea space code the product will be placed directly at your space. To ship them you will have to follow the shipping instructions of the warehouse.

PRE-ORDER
If you order includes pre-orders items, the order will be shipped only when the pre-order items reach the warehouse.

CUSTOM DUTY AND TAX
Our products do not include import taxes. Customers that have purchased from our shop may be subjected to import taxes and are responsible for it. Any return due to unpaid tax will be discarded.

WRONG ADDRESS
In case package is returned to us due to wrong address we will reach out to you to let you know. Any extra charges due to shipping back the items are customers’ responsibility such as return shipping fee, any custom tax if there is any and the fee of shipping the item again.
In case of wrong address during ordering, we can help you change it before shipment only. To get assistance please reach out to our staff at cs@ontactworld.com

DAMAGE
In case of damage during shipping please file a complaint to your local shipping carrier. If you need any information Ontact World can help you by providing products and shipping information.

REFUND POLICY
Refund can be claimed in case of out of stock or missing products only. Claiming refund should be requested after the 7 days of receiving the package to cs@ontactworld.com. Here are the info that should be sent to be eligible to a refund :
- Name
- Order number
- List of the missing items
- Unboxing video where all items can be seen precisely