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All products are sourced and shipped from our warehouse in South Korea. Customers will be offered 3 types of shipping methods.ECONOMYEconomy shipping takes up from 7 to 10 days (Not including custom clearance) to reach the destination country. K-packet and EMS are the two shipping carriers used for this option.EXPRESSExpress shipping takes up to 5 days (Not including custom clearance) to reach destination countries. UPS and Fedex are the two shipping carriers used for this option.ONTACT KOREA WAREHOUSEOntact Korea warehouse shipping option is for Ontact Korea warehouse customers only. By writing our address and your Ontact Korea space code the product will be placed directly at your space. To ship them you will have to follow the shipping instructions of the warehouse.PRE-ORDERIf you order includes pre-orders items, the order will be shipped only when the pre-order items reach the warehouse.CUSTOM DUTY AND TAXOur products do not include import taxes. Customers that have purchased from our shop may be subjected to import taxes and are responsible for it. Any return due to unpaid tax will be discarded.WRONG ADDRESSIn case package is returned to us due to wrong address we will reach out to you to let you know. Any extra charges due to shipping back the items are customersโ responsibility such as return shipping fee, any custom tax if there is any and the fee of shipping the item again.In case of wrong address during ordering, we can help you change it before shipment only. To get assistance please reach out to our staff at cs@ontactworld.comDAMAGEIn case of damage during shipping please file a complaint to your local shipping carrier. If you need any information Ontact World can help you by providing products and shipping information.REFUND POLICYRefund can be claimed in case of out of stock or missing products only. Claiming refund should be requested after the 7 days of receiving the package to cs@ontactworld.com. Here are the info that should be sent to be eligible to a refund :- Name- Order number- List of the missing items- Unboxing video where all items can be seen precisely
Delivery was quick and product came in mint condition! Will purchase again from Ontact World!
ZERO BASE ONE - THE SECOND MINI ALBUM 'MELTING POINT (SET) - WITH PHOTOCARDS
NCT DREAM : The 3rd Album - [ISTJ] (Photo Book Ver.) SET
Package as wrapped well and product was awesome!
BTS JIMIN - FACE (SET) WITH PRE ORDERS GIFTS FROM WEVERSE
All good in time
NCT [EVER SMTOWN] : PHOTO HOLDER & STICKER
El lightstick es oficial y totalmente nuevo, super confiable Ontactkorea
it arrived super fast, in perfect conditions and helped me since it was sold out in other stores
Excelentes productos, muy satisfecha con mis compras, envรญo en tiempo y muy buena comunicaciรณn con los vendedores muchas gracias
Excellent service, amazing product, fast delivery ! Thank you for existing and allowing fans from other countries to enjoy good things
Sara Israel
Stray Kids Mini Album ATE (Chk Chk Ver., Boom Ver.) SET
Everything arrived intact, the lightstick is perfect โค๏ธAlso, thanks for the gifts!
Excelente producto bien empaquetado para su envรญo, llego en perfectas condiciones, excelente trato con la tienda muy buena comunicaciรณn gracias
Excelente totalmente oficial mi Light Stick funciona al 100, muy confiable la tienda , y sus envรญos sรบper rรกpido, muy bien empaquetado para la protecciรณn de la mercancรญa, no duden en comprar con ellos
